Surefire Gun Safes

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Quality gun safes, gun cabinets, fire safes, and other home security products

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Frequently Asked Questions

Frequently Asked Questions

Is my information secure?
Yes, very safe. We take your business seriously. We respect your information and treat it with the utmost security. We use Secured Sockets Layer technology (SSL) with 128 bit encryption in our ordering process, and ensure that our internal databases are completely secure. Furthermore, we promise that information we gather is used only to process your order and for us to contact you. Your information will never be rented, sold, or shared with any other company for marketing purposes.

How Long Does It Take To Ship?
Orders currently in stock usually ship within 48 hours. Orders containing large items ship via common freight carrier and should arrive within 5-15 days.

Do you ship outside the continental United States?
Maybe. We can ship smaller items to all 50 states, however larger items are typically restricted to the 48 contiguous states only. If you are unsure about what qualifies, please feel free to send us an email or give us a call. We'll be happy give you a definite answer.

Delivery Inspection: What should I know?
It is extremely important that you inspect your delivery thoroughly before signing any acceptance documents. Please visit our section on Inspecting Your Delivery for full details.

Why are your prices so low compared to other places?
It's because we want your business! Seriously though, we're able to offer our low prices because of two main reasons. First, we have great relationships with our suppliers and manufacturers. They give us low prices, and in exchange we send them some good sales volume. Secondly, we have taken great efforts to ensure our operation runs as efficiently as possible with low overhead. We do not operate an expensive storefront, so we can pass more of our savings on to you.

Are your products covered by a warranty?
Yes. All of our products come with the full manufacturers warranty. Many manufacturers offer excellent warranties for their products such as Cannon, which offers a fantastic lifetime warranty.

What if I order an item that's backordered?
Although it's not common, we occasionally may find ourselves backordered on an item you've ordered. Should this happen, you will have the option of canceling your order for a full refund. If an item is backordered, we will do our best to provide you with a reasonable estimated shipping date.

If a backorder situation happens, your order may be split and backordered items shipped when available. This will not affect your shipping charge.

Can I place my order by phone?
Yes, of course. Our staff is more than happy to help you place an order, or answer any questions you may have. You can find our phone number listed at the top of every page, and on our Contact page.

Can I order by postal mail?
Yes. If you would like to order by US mail with check or money order, please contact us for instructions.

Can I cancel my order after it's been placed?
Yes, but only if your order has not been shipped. Because we strive to offer the best service possible, we try to fulfill orders as quickly as possible. If you contact us BEFORE your order has shipped, we can cancel your order and credit you a full refund. However, if the order has already shipped from our warehouse -- you will need to follow the instructions on the Returns & Exchanges page.

Your best bet for canceling an order is to call our customer service line as soon as possible, but you can also email us if necessary. You can reach us through our contact us page.

What are your business hours?
For a schedule of our business hours and other company information, please check out our contact us page.

How do I return an item?
Please visit our Returns & Exchanges page for information on returning an item.

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